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FAQ

 

 

Problems with mailing addresses

There have been and continue to be orders that get delayed, returned or lost due to customers either not keeping they're PayPal account information updated or supplying miss-spelt or otherwise inaccurate mailing addresses. 

It is the customers responsibility to keep their PayPal account address accurate and up to date. Likewise, customers using a credit card through the PayPal check out system must supply a complete and accurate address.

If your order is returned to me for addressing reasons, you will be billed for the re-mailing costs. 

If your order is lost due to an addressing problem, I will not be able to help find it, recall it or refund the costs.

Bottom line: 40% of all orders I receive have some kind of small addressing error or improper punctuation. Re-Check your info, use proper spelling and grammar it really does count! Capitalize where required and don't abbreviate. It's your order and your money, isn't it worth getting it right?

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Questions about Exchanges and Returns

Q. What is your return policy on needles?

Returns or exchanges are fine as long as the item is in as-new condition, that means the same condition as when it was shipped. You must contact us prior to making a return, include the reason and circumstances. That way you return or exchange will go quickly and smoothly.

Items that do not meet the stated condition will be handled on a case by case basis. I damaged or opened item may be still be eligible for a full or partial refund.

Shipping and/or insurance fees are not refundable. Return shipping is the customers responsibility.

Q. My order arrived, but it appears that the wrong item was shipped.

If you think it's the wrong item, contact me before opening the needle case.

Before inquiring about a return or exchange: email with pictures showing the invoice, item received and a picture of what your received item as to replace.

In the case of a confirmed incorrect item having been sent, needles4turntables.com will cover all shipping expenses.

Q. My needle arrived, but now that it's here it looks different from what I have.

A. Contact me with complete information Before you open the needle case. The color may vary, but the basic needle should look the same as what you have. On models that flip or have wings on one or both sides, the wing design can also vary. In some cases the wing may need to be trimmed short for clearance. These variations do not effect the needles compatibility with your older or original version. But it's always best to check before opening the actual needle package.

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Questions of a general nature regarding Needles & Cartridges

Q. Can I mail in payment?

A. Yes, customers located in the USA may make payment by mail. I accept money orders & personal checks. My mailing address is located on the bottom of every page. 

Sorry, I cannot accept non-US checks or money orders.

Q. Do you actually stock every item shown on site?

A. Yes, I do. The only time I don't have something shown is if I should run out, and then it's already been reordered and will generally arrive within just a few days.

Q. Are your needles brand new or new old stock?

A. Every needle I sell brand new, factory fresh and always of the highest quality available. I do not sell off brands, cheapies or ancient close-out stock.

Q. Once I place my order how long does it take for you to ship?

A. For orders being shipped within the US, typically 24 hours or less, I ship pretty much every weekday and many Saturdays. For orders shipping outside the US, 24-72 hours. For more shipping info visit my shipping page.

Q. I've found a turntable needle on your site that also seems to fit in my Jukebox. Are the needles you sell only for use in turntables, or is it okay to use them in a jukebox?

A. In most cases the needle for a jukebox is the same or very close to that used in a phonograph of any other type. So yes, if you find a match it's perfectly fine to use it on a jukebox. 

Visit my sister site: Needles4Jukeboxes.com to view a complete selection of needles and cartridges for jukebox use.

Q. I found what I think is a match for my needle & cartridge, but I want to be sure before ordering, can you help me?

A. Yes, email details about the cartridge, and /or a picture of the cartridge and needle and note any writing from either piece. Also include the make and model of your phonograph. I'll try to confirm the needle type required.

Q. I can't find a match for my needle or cartridge, can you help me?

A. Quite possibly, email the make and model of the phonograph and/or cartridge/needle type or a picture of the cartridge and/or needle. I'll search through my info and see if I can find a match and supply a price if available.

Q. I found a match for my needle/cartridge, but it's shown as being for a different make or model. Is this a problem?

A. In general it shouldn't be, it's very common for one needle to fit several different brand cartridges. 

One additional word: once the needle arrives be sure to compare it closely Before opening the needle case. This is the time to compare...

Q. My phonograph is missing it's cartridge, how do I know which one it needs?

A. Gather the make and model of the phonograph and email the info, I'll try and see if a match is available.

 

 

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Needles4Turntables

27 Heatherstone Rd

Amherst, MA 01002

Visit our sister website: Needles4Jukeboxes.com

Flat Fee Shipping: Only $2.99 for US orders, Canada $9.99 or Worldwide $12.99

Questions? Email Sales@Needles4Turntables.com

Every needle sold is first quality and factory fresh!

 

Updated 05/17/2017